MatthewValitalo.com

No more, please.

by on Nov.23, 2009, under Uncategorized

This post brought to you by Mighty BOB! I need to back up my data more often. 😔

So picture this: It’s four minutes to close while you’re working at a grocery store. A customer comes up with all the items she wants to purchase in a cart. After ringing a sizable amount of items, the total is around $270.00. She writes out a check, and we follow policy of making sure her phone number and such is on the check, and I feed the check in the machine as per usual. An error message displays in the register, simply that we cannot accept the check. The closing manager of the night says she thinks she remembers that with this particular error, the check can only be accepted if it’s for $150 or less.

The customer does not have another method of payment. So, we start voiding all sorts of items to try to get the total down. Most of these items need to get back, as many are either cold or frozen items; luckily we have someone to take care of these items.

We spend approximately 20 minutes or so doing this, and we finally reach a total of less than $150. The check is finally fed into the machine! Joy!

Same error. šŸ™

Unfortunately, since the customer didn’t have another form of payment, the whole order had to be voided out. Apologies for the convenience, ma’am. Here’s a number you can call to try work out a solution with your checks.

Then there was the last customer; I’m so glad. Almost time to finish up the work night. There were two or so items that this customer pointed out having an incorrect price. Now, customers do deserve to get the prices that are advertised, but… sigh. It’s 30 minutes past closing. Please let us know without sounding agitated; we would like to get home too.

Once finished with a few purchases by associates and getting the register situated, around three of us or so needed to get the rest of the items back on the shelves or freezers, which took about 15 minutes more.

Yeah, this was definitely how I wanted to spend my Saturday instead of going out of town to see someone and have some fun at the local fair. šŸ™ That’s a rant for another day, though.

Sorry, I needed to vent.

Oh! And the moral of the story is this: Please use a card or cash when purchasing things nowadays! Please avoid using checks, thank you. šŸ™


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